Legal Information
Legal & Privacy
Transparency and trust are at the core of everything we do. Review our policies to understand how we protect your information and rights.
Documents
Privacy Policy
Last updated: January 15, 2025
We collect information you provide directly to us, including:
• Personal identification information (name, email address, phone number)
• Case-related information (transaction records, communication logs, wallet addresses)
• Financial information necessary for recovery efforts
• Communications between you and our team
We also automatically collect certain information when you use our services, including IP addresses, browser type, and usage patterns.
We use the information we collect to:
• Investigate and pursue recovery of your assets
• Communicate with you about your case
• Coordinate with law enforcement and legal authorities
• Improve our services and develop new features
• Comply with legal obligations
• Protect against fraud and unauthorized access
We may share your information with:
• Law enforcement agencies when necessary for case resolution
• Legal partners and attorneys working on your case
• Financial institutions involved in recovery efforts
• Third-party service providers who assist our operations
We never sell your personal information to third parties for marketing purposes.
We implement industry-standard security measures including:
• 256-bit SSL encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Strict access controls and employee training
• Compliance with GDPR and other data protection regulations
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Data portability
• Lodge a complaint with supervisory authorities
Questions about our policies?
If you have any questions about our legal policies or how we handle your data, please contact our Data Protection Officer at privacy@ciphertracksolution.com